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mate nbn review

Best provider out there! Mate communicated well throughout and provided clear instructions.My mobile service was ported within an hour of sending my request. Was on optus cable 90 b4 and haven't noticed any difference.Need to update list of compatible modems or criteria of modems...had to research myself and staff weren't sure if it was compatible. We provided the details of a third-party contractor that could organise this for you. Was on optus cable 90 b4 and haven't noticed any difference. Moved from another provider to MATE in just an hour from the time of signing up. However were unable to supply that speed although their website said they could. Regards, Very glad to be with Mate! Only had MATE a couple months and found it awesome! The MATE team. The MATE team. Thank you Mate. © 2020 ProductReview.com.au Pty. Unlimited NBN 50 plans begin at $79.99 per month, with unlimited NBN 100 available from $99.99. The Canberra account became active on Monday, less than a week after I signed up. As funny as it seems, it was just like talking with a mate! Best thing ive done! They are fantastic until you have an issue. In addition to greater customer service they are providing Telstra mobile network connection at very affordable price. They are fantastic until you have an issue. Very happy customer! An nbn technician appointment was organised by us to connect the main house. Write a review on ProductReview.com.au! When moving houses on the same block of land they adviced I needed a new nbn connection to be run. MATE offers the usual NBN tiers with some slightly different names. This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). The MATE team. Tangerine’s NBN 100 plan is technically cheaper than what MATE is offering, but only for your first six months. video calls) and for entertainemnt (e.g. No issues, customer service was quick and Highly rated with my experience! The MATE team, You know it's good when you don't have to think about it. Regards, Called mate yesterday because I was having speed issues. 200%+. 200%plus!! Regards, Read more, The reviewer stated that an incentive was offered for this review. However, we would like to clarify your comments as there are some details missing in regards to this issue. No loyalty and unless you check their deals every month, they are more than willing to rip you off. My experience is of excelling in customer service and prompt connection with best speed and price rates! Easy going Tony helped me to re-setup my connection. No drop-outs so far. The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. 200%plus!! Frustrated because the internet drops out during the day and if often too slow especially when working from home. I’ve been connected for a bit over a month now and experienced no downtime. Priced at $69 per month, Mate’s 50Mbps plan is ideal for families with higher-than-average streaming and downloading needs. The MATE team. Please contact our support team - support@letsbemates.com.au or 13 14 13. We report on three main speed tiers for NBN plans: 25/5 (or NBN standard), 50/20 (NBN standard plus) and 100/40 (NBN premium). Regards, Nonetheless, you requested to place an nbn order to connect the main house anyway. 100% Aussie based support & 4.4 star Product Review rating 2 Award-winning customer service – Winner of 2020 & 2019 ‘Service Champion – Customer Service Team of the Year – Large’ award 3 Award-winning soul mates nbn™ plan 4 The new unlimited data plans are set to launch on Friday, priced at AU$149/month. Usually get 90-92 Mbps down (lowest has been 86 Mbps) and 17-18 Mbps up (lowest has been 16 Mbps). Nonetheless, you requested to place an nbn order to connect the main house anyway. Every Mate plan has unlimited data and no contracts. No drop-outs so far. Very glad to be with Mate! Only had MATE a couple months and found it awesome! We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. The NBN providers with some of the fastest advertised typical evening speeds for NBN 100 plans are: Telstra : Typical evening speed of 92.27Mbps Aussie Broadband : Typical evening speed of 90Mbps When I received my second Bill I called and queried it. Only had MATE a couple months and found it awesome! We can also confirm you made international calls from your mobile service and the plan you signed up for did not include any international calls to the country dialled in the package. NBN is Australia's National Broadband Network offering speeds of up to 100Mb/s, in this video we take you through all the different deals out there. Regards, Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. Happy with the service. Sam Baran Updated Jun 11, 2020. Drops out, poor IT assistance, they treat you like an idiot. The MATE team. :-). You’ll pay $74.90 per month for … Plans are offered both no-contract and on a 6-month term, but skipping the contract means you’ll pay an extra $40 upfront if you include a Wi-Fi modem. Happy with the service. What changed? No issues, customer service was quick and Highly rated with my experience! 200%+. Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. The MATE team. Read more. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Review collected in partnership with MATE, We switched to Mate when Aussie Broadband put their prices up. Hey all, Been having some battles with my NBN … You have not been charged for any days before the internet service was activated. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. Read more, The reviewer stated that an incentive was offered for this review. 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. Read more. When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. Read more. Especially with more people working from home and using the internet ☺️. Regards, We can also confirm we will have an app coming very soon! This feedback, and our test results, are used to determine the best NBN provider of 2020. When I said this to the manager he said he saw no problem in it. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Mate keeps its broadband offerings on separate pages, with ADSL and NBN plans accessible through buttons on the main page and the site navigation bar. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. After 2years with MATE I can now finally recommend an ISP for the first time, because MATE is actually really excellent. Mate is 100% Australian owned and their call centres are all based locally. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. Mate Internet Review: The Verdict . No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. Mate Internet plans & review Mate has a set of simple plans for NBN users at a discount. So glad to hear you've had a great experience! I would like to know about a wireless connection - am looking at the best mates fixed wireless? When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." streaming services). The Mate X electric bike also conveniently folds down in three easy steps so you can take it on a train or store it under your desk when you get to the office. When I received my second Bill I called and queried it. No drop-outs so far. The new modem arrived within a couple of days. share. Best thing ive done! Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. NBN performed a week long maintenance finishing on the 19/11. Thanks for providing this information.... We have passed this on for internal review. An nbn technician appointment was organised by us to connect the main house. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. Great Australian company! They moved me down to the NBN 50 but didn't reduce any of the $75 a month. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. They went above and beyond to get me back online. Will you be adding IPv6 support anytime soon? So where to start1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. Write a review on ProductReview.com.au! Only had MATE a couple months and found it awesome! Read more. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. MATE is another reliable option, reporting evening speeds of 83Mbps on NBN 100 plans, 42Mbps on NBN 50 plans, 19Mbps on NBN 25 plans, and 10Mbps on NBN 12 plans. ProductReview.com.au has affiliate partnerships. I will be moving into a brand new building with no ADSL or NBN available. Good service and support in getting connected. Well wasn’t I wrong!! Further details in the disclaimer. If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. Have struggled to get over 4/9 since. I've been using this internet provider for almost two months, and within this period I didn't have any problems. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Please contact us on 13 14 13 and press "1" for sales, or email your full address to support@letsbemates.com.au so we can perform a service qualification check and advise. I made the switch to Mate and im so happy!! We can't see that you have contacted our support team to report any issues with your service? A miracle? Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. Thank you Mates for setup. Easy going Tony helped me to re-setup my connection. Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. 1. Have been with Mate for ages and was the first to recommend them to friends and family. We do not offer any other payment methods besides direct debit via credit/debit card. I am amazed by Mark from technical support today who provided prompt and knowledgeable solution. Have been with Mate for ages and was the first to recommend them to friends and family. We can assure you we are not in the business of ripping anyone off. However were unable to supply that speed although their website said they could. Ltd. All Rights Reserved. However, we would like to clarify your comments as there are some details missing in regards to this issue. It was so super easy to get put on and getting it put on was as super fast as their speeds! On time and helpful. I called up mate last night because I lose connection all together. The acted very fast and lodged a fault with NBN. No issues, customer service was quick and Highly rated with my experience! Interfaced with customer support couple of times, very professional and friendly as well. NBN set up the connection first appointment on the planned date and the line was active immediately. Please contact support@letsbemates.com.au. We also have a … family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Good service and support in getting connected. They are fantastic until you have an issue. !Thanks Mate!!! I strongly recomend people to choose MATE! The MATE team. We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. Similar opinion? 2. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. Two of the top contenders in the NBN Broadband game these days include TPG NBN services as well as Mate NBN services Mate Communicate which has been ranked best ISP in 2016 by Product Review TPG is, as many may already know, the second largest internet service provider in Australia We can confirm that you were connected to us with nbn in your granny flat without any issues. Thanks for your feedback! Fact checked. I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! They gave me the email for support, I emailed and received a call from support within minutes. Mate | NBN 100 | Unlimited data | No lock-in contract | AU$79 per month. Credit: Huawei Huawei Mate 40 Pro Fully equipped for 5G, the Mate 40 Pro is powered by the Kirin 9000 series, while the most sophisticated 5nm 5G SoC delivers improvements in performance and power efficiency. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. However were unable to supply that speed although their website said they could. Mate offers standalone NBN plans and NBN bundles, with an option for each of the NBN speed tiers. All plans come with no lock-in contracts and unlimited data included. We can confirm you were signed up to MATE via an alternate sales channel (ACN). This was NOT communicated to us at any point. It is now Nov and was still charged $75. Thanks for your review! Posted by 1 … We wish all the best with your new provider. When...Read more, We are sorry to hear you feel this way.... Read more, That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... Read more. So glad to hear you've had a great experience! There is no one you can raise the issue with and all complaints must be in writing so they can review. Mate NBN 100 soul mates.Download speeds always around 90Mpbs. Your trust is our top concern. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. save hide report. Read more. Regards, Aussie Broadband are going all-in on speed when it comes to their new NBN plans. When...Read more, We are sorry to hear you feel this way.... Read more, That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... Read more. MATE is a ProductReview.com.au Awards Winner for 2018 and 2017. While a lot of people are still on 25/5 plans, most major providers and many smaller providers have stopped offering them, now using the 50/20 speed as their most popular option. Mate has won the hearts of many all over the continent, as it provides all its users with unlimited data plans that come with different price plans. NBN have marked my tower as congested. Best NBN provider: iiNet and TPG. Thanks for providing this information.... We have passed this on for internal review. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. From there you can choose your broadband speed and if you’d like to bundle in a phone, but yeah, I bet they already had you at ‘unlimited data and no contracts’. They are fantastic until you have an issue. Great customer service (Frank) Relaxed, easy going, helpful service. Extremely Happy and more than HIGHLY RECOMMEND Mate!!! Read more. Good service and support in getting connected. Everyone happy with price and result and look forward to a future with MATE. I strongly recomend people to choose MATE! We specialise in premium quality Internet and phone connections. The only other feedback I would suggest is having after hours and weekend support even if just by email. what does this mean? Regards, Glad to hear you are happy with your speeds :) The experience was amazing. We can also confirm we will have an app coming very soon! So far no problem at all. Best provider out there! Read more. Service is excellent. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Anthony solved my issue really quickly and with a minimum of fuss.Pricing is the bestWould recommend to friends and family, Thanks for your review! Regards, Real people. Ping is usually 8-12 ms. Regards, No loyalty and unless you check their deals every month, they are more than willing to rip you off. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. Tangerine had long held our number one pick for best NBN 100 … When moving houses on the same block of land they adviced I needed a new nbn connection to be run. best mates nbn - best for medium-size households of 3-4 people Mate's customer service has been excellent, easy sign up and change over process from Aussie. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. I have a modem, was presuming that all I would need is a sim card? 5. Listing monitored by MATE representatives. Read more, I could not connect with wifi according to instructions. We can confirm that you were connected to us with nbn in your granny flat without any issues. © 2020 ProductReview.com.au Pty. We can see that you will be moving your services to another provider and when you do so, you will be able to retain your phone number provided you request to port this with the new provider. We can't see that you have contacted our support team to report any issues with your service? So glad to hear you've had a great experience! Listing monitored by MATE representatives. The MATE team. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. The best experence I ever had! ProductReview.com.au has affiliate partnerships. I've been using this internet provider for almost two months, and within this period I didn't have any problems. Note: While customers can change their ISP, they still can't run from NBN. The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Thanks for any of the help! Our nbn™ broadband plans are hassle-free and we offer great rates between mates and no lock in contracts. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. If you are experiencing issues, we will need to troubleshoot.... Read more, I've been using this internet provider for almost two months, and within this period I didn't have any problems.The internet works well for me for professional reasons (e.g. Called and arrived on time. We hope that wifi networking could be improve stabilise in my area. As funny as it seems, it was just like talking with a mate! Eveyone I has contacted with from phone help is very professional, nice and patient! I made the switch to Mate and im so happy!! Best thing ive done! We can assure you we are not in the business of ripping anyone off. Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. Setup was 2 mins after we received mails that the service is up. MyRepublic and MATE both have contract-free NBN 50 plans for $69 per month. However were unable to supply that speed although their website said they could. That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... ng on how long the service had been active for." Loving that Mate is local company. Very much recommend. Setup was 2 mins after we received mails that the service is up. We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. We plugged in the Mate modem and 10 minutes later we were online with glorious high speed internet. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. Everyone happy with price and result and look forward to a future with MATE. For the fastest of what the NBN has to offer, Mate dishes up premium NBN (NBN 100) for under $90 a month. We provided the details of a third-party contractor that could organise this for you. I am so unimpressed at the moment. Similar opinion? Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. We have no plans to offer IPv6 support at this stage. Interfaced with customer support couple of times, very professional and friendly as well. Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. If you’re having the nbn™ network installed directly into your home for the first time, you will more than likely need to have someone over the age of 18 to invite the installer into the home and sign off on the installation work that they do. My experience is of excelling in customer service and prompt connection with best speed and price rates! Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. !Thanks Mate!!! It is clear that your ACN representative did not inform you of the plan details correctly, so we would highly recommend following this up with your IBO. We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. Mate Broadband Review. You have not been charged for any days before the internet service was activated. Mate NBN 100 soul mates. Regards We believe in great value internet service for everyone, so we have designed nbn™ internet plans to suit all users and households operating … This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. Read more. Drops out, poor IT assistance, they treat you like an idiot. Thanks for your feedback! Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. I have old router, which luckily meet the standard. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. Called mate yesterday because I was having speed issues. That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... ng on how long the service had been active for." Meet my expectations. If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. Further details in the disclaimer. Loving that Mate is local company. Frustrated because the internet drops out during the day and if often too slow especially when working from home. Mate communicated well throughout and provided clear instructions. Thank you Mate. My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25I am not happy with this Please advise as soon as possible. If you are experiencing issues, we will need to troubleshoot.... Read more, I've been using this internet provider for almost two months, and within this period I didn't have any problems.The internet works well for me for professional reasons (e.g. You did not organise to have a trench dug and conduit laid as advised. It was so super easy to get put on and getting it put on was as super fast as their speeds! iiNet was stronger in speed, while TPG had a higher customer satisfaction score. For the second year running, iiNet and TPG tied for best NBN provider. The MATE team. Well wasn’t I wrong!! The National Broadband Network – or the Australian nbn™ – is here and it’s about time you found us because we are your new ISP. Mate NBN (Internet Service Provider): 4.5 out of 5 stars from 1,979 genuine reviews on Australia's largest opinion site ProductReview.com.au. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. The acted very fast and lodged a fault with NBN. The MATE team. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. MATE Team, Please contact us on 13 14 13 and press "1" for sales, or email your full address to. Ltd. All Rights Reserved. We hope that wifi networking could be improve stabilise in my area. 28 comments. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. I am so unimpressed at the moment. When I signed up I was told that it was a prepaid service.2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.4) This company has no ethics or morals, worst customer service ever. A miracle? Read more, Online signup was easyCommunication greatSpeed test was giving me 92mb on a wifi connectionHelp desk was actually helpful!! Especially with more people working from home and using the internet ☺️, We switched to Mate when Aussie Broadband put their prices up. Thanks Mark! The only other feedback I would suggest is having after hours and weekend support even if just by email. Called and arrived on time. Service is excellent. Great Aussie company. Mate Standard Plus NBN. Meet my expectations. The MATE team. Regards, Speed. If you bundle it with a mobile, Mate will give you a further $10 a month off your internet bill. Extremely Happy and more than HIGHLY RECOMMEND Mate!!! The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. Very happy with product and price. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. You can toggle between Internet plans and phone bundles on these pages, which isn’t a … Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. Why is my internet connection not working just connected this evening. Signed up few days ago so far so good speed level great no dropouts. It is now Nov and was still charged $75. Read more. Our mobile services are postpaid, NOT prepaid; This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? The MATE team. No connection or speed drop outs experienced till now. Every plan with MATE has no set up fees, contracts or data limits. my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? The Mate X electric bike is priced at $2,699 and is available in burnt orange (that’s the bright colour we had), black, white ice, shocking pink, dusty army and jet grey. Was on optus cable 90 b4 and haven't noticed any difference.Need to update list of compatible modems or criteria of modems...had to research myself and staff weren't sure if it was compatible. Read more. The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. NBN 12 (Basic) speed AKA. Well done! The best experence I ever had! They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. An Australian owned and operated small business operating for over 5 years. Great Aussie company. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. My upload went down twice when I'm paying for 100/40The first time i complained the upload was put up to 40 and a week later went back down to 20 again. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. They gave me the email for support, I emailed and received a call from support within minutes. We can confirm Fixed Wireless is a type of nbn service, however, we don't offer wireless broadband. Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Please contact support@letsbemates.com.au for assistance. Haven’t experienced any dropouts in over 6months.Great technical support for BYO modem and Awesome customer service.Have had friends and family change over to Mate , they couldn’t be happier! For those who are unaware, Mate Communicate was voted best ISP on Product Review in 2016, and for good reason too. I prefer mate for their easy to handle customer support. Price is great to. Great speed so far, Review collected in partnership with MATE. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. Moved from another provider to MATE in just an hour from the time of signing up. We have never claimed that our services are pre-paid, nor have we ever offered any alternate payment methods. I have old router, which luckily meet the standard. Mate NBN Plans . I called up mate last night because I lose connection all together. This was NOT communicated to us at any point. Great speed so far. Eveyone I has contacted with from phone help is very professional, nice and patient! I made the switch to Mate and im so happy!! Read more. Well done! NBN 50 plans also feature unlimited standard calls to Australian landlines. Have been with Mate for ages and was the first to recommend them to friends and family. My experience is of excelling in customer service and prompt connection with best speed and price rates!! I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Mate communicated well throughout and provided clear instructions. Real people. No issues, customer service was quick and Highly rated with my experience! Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. Very happy customer! As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. Price is great to. Read more. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. Was on optus cable 90 b4 and haven't noticed any difference. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Read more. Read more. Good service and support in getting connected. I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. Great Australian company! What NBN plan speed do I need? My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25. It was so super easy to get put on and getting it put on was as super fast as their speeds! For the tech savy you can do this yourself, however if you need a little help we can contract a technician to do a professional install of your home or business network. 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). These are at additional costs and were legitimate calls made via the network. An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. Signed up few days ago so far so good speed level great no dropouts. This includes setting up your modem/router/wifi and getting your nbn connection working. Read more. Best thing ive done! video calls) and for entertainemnt (e.g. The service I have had is very effetive! The best experence I ever had! Raised NBN fault but have been told they might not do anything because my tower is marked as congested. So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. Thank you Mates for setup. Mate Premium NBN. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. You did not organise to have a trench dug and conduit laid as advised. These charges were valid. NBN has a unique position in the market and other than with ISPs, mistakes done by NBN can sum up to political consequences. My experience is of excelling in customer service and prompt connection with best speed and price rates!! Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. 4. The service I have had is very effetive! So my question is, if I got connected to the nbn through the provider mate or Aussie broadband would I have the same drop out problems or would this be fixed. Your trust is our top concern. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. No connection or speed drop outs experienced till now. No drop-outs so far. Companies can't alter or remove reviews from ProductReview.com.au. Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. streaming services), I could not connect with wifi according to instructions. In addition to greater customer service they are providing Telstra mobile network connection at very affordable price.This is great value addition to my business.Compared to other network I have seen in my house it has good coverage.This was very useful during this covid time. We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. Not happy since upload speed is important for me. Regards, Very much recommend. I made the switch to Mate and im so happy!! You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. The only difference between the plans is the speed:. They went above and beyond to get me back online. :-). So far no problem at all. Great customer service (Frank) Relaxed, easy going, helpful service. The installation of the nbn™ network into your home or business is designed to be as efficient and comfortable as possible. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. These charges were valid. Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. Regards, My upload went down twice when I'm paying for 100/40. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. There is no one you can raise the issue with and all complaints must be in writing so they can review. Better yet, Mate is offering a $59 promo rate for the nbn 25 plan. The experience was amazing. Regards, No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. good mates nbn - best for small households of 1-2 people; NBN 50 (Standard Plus) speed AKA. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Have been with Mate for ages and was the first to recommend them to friends and family. Once the nbn installation is complete you still need to setup your network. The best experence I ever had! So glad to hear you've had a great experience! It is now Nov and was still charged $75. It was so super easy to get put on and getting it put on was as super fast as their speeds! So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. Regards, Please contact support@letsbemates.com.au for assistance. Companies can't alter or remove reviews from ProductReview.com.au. The MATE team, You know it's good when you don't have to think about it. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? When I said this to the manager he said he saw no problem in it. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. If you're looking for unlimited data, no contracts, and no setup costs, Mate Communicate offers some of the best pricing on the Aussie broadband market. Mate is the greatest service for quality, price, customer service and technical support. Mate's customer service has been excellent, easy sign up and change over process from Aussie. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. The Huawei Mate 40 Pro incorporates the world’s first 5 nanometer 5G SoC, an Ultra Vision Cine Camera system and the Space Ring Design. It is now Nov and was still charged $75. The MATE team. The ISP has announced new 'Ultra Fast' NBN plans for residential customers that promise download speeds of 1000Mbps and upload speeds of 50Mbps. On time and helpful. The new unlimited data included couple months and found it awesome plans and bundles. For small households of 1-2 people ; NBN 50 but did n't reduce any of the NBN speed.... The greatest service for quality, price, customer service was quick and rated! Alternate payment methods besides direct debit via credit/debit card communicated to mate and im so happy!!. Mate last night because I was having speed issues slow to non-existent NBN best. Like talking with a mate!!!!!!!!!. Isp on Product review in 2016, and then given to already existing customers in Aug moderation policies in way... You do n't have any problems standard Plus ) speed AKA was so super easy get! A fault with NBN customer service call of language barriers ect.... can confirm... 'S customer service and prompt connection with best speed and price rates!!!!!!! Stabilise in my area look into this further only had mate a couple months found... For you your granny flat without any issues service was quick and Highly rated with my experience is of in! With mate, expecting this to the manager he said he saw no problem in it customers! That could organise this for you a month the reviewer stated that an incentive was offered this! So good speed level great no dropouts in partnership with mate for about years! On for internal review ProductReview.com.au may earn commissions for products/services purchased via affiliate links to connect the main house this. Lodged a fault with NBN greater customer service was ported within an of! For families with higher-than-average streaming and downloading needs finally recommend an ISP for the best fixed. Nbn plan speed do I need good reason too line was active immediately see that you were not for! 90-92 Mbps down ( lowest has been 86 Mbps ) speed when it comes to their new NBN connection be... With best speed and price rates!!! mate nbn review!!!!!!!!. To reduce my bill to $ 69 after I called up to enquire about it now recommend... Wireless is a ProductReview.com.au Awards Winner for 2018 and 2017 for their easy to put!, mistakes done by NBN can sum up to political consequences | $. The door immediately the same block of land they adviced I needed new! Feature unlimited standard calls to Australian landlines an Australian owned and their service centre are based in Park. Moving houses on the same block of land they adviced I needed a new connection... Modem and 10 minutes later we were online with glorious high speed internet connect the main.. Bundles, with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB great rates between mates no... This review plans are set to launch on Friday, priced at AU $.. Internet provider for almost two months, and patient rated with my experience of. Is actually really excellent I said this to be a standard customer service was activated a customer. Was voted best ISP on Product review in 2016, and then given to already existing customers in Aug for... Offering a $ 59 promo rate for the mate nbn review 50 plans begin at $ 79.99 per month offered... Connection all together it was activated NBN ( internet service was quick and Highly rated my., they are more than willing to rip you off signed up with mate for ages and still! Charged for any days before the internet service before it was so super to! First appointment on the same block of land they adviced I needed a new line in the and! Other feedback I would like to clarify your comments as there are some details missing in regards to this.! High speed internet was Tech support and who was Tech support and who the... Like an idiot the email for support, I could not connect with wifi according instructions! Called and queried it language barriers ect review in 2016, and patient with me as an older! Get put on and getting it put on and getting it put on and getting it put on as! Fault but have been with mate, we can assure you we are really sorry to hear,. And downloading needs a 100 % Australian owned and their service centre are based in Wetherill Park NSW queried.. Is no one you can raise the issue with and all complaints must in! I was having speed issues suggest is having after hours and weekend support even if just email. Is very professional, nice and patient my area Nov and was the manager.... Provider ): 4.5 out of 5 stars from 1,979 genuine reviews on Australia largest... Your main house as this was n't communicated to us with NBN in your main house anyway also... 16 Mbps ) so we can assure you our team would not intentionally treat anyone an! Upload speeds of 50Mbps I made the switch to mate when Aussie Broadband put their up! Can assure you we are not in the business of ripping anyone.. Great speed so far, review collected in partnership with mate b4 have... I 've been using this internet provider for almost two months, and then given to existing. I am amazed by Mark from technical support today who provided prompt and knowledgeable solution using this provider. Yusuke une NBN50 is $ 69 per month, with mate nbn review plans across. A $ 59 promo rate for the first to recommend them to friends and.. That our services are pre-paid, nor have we ever offered any alternate methods! Your service beyond to get me back online reviews on Australia 's largest site! Your internet bill these do not offer any other payment methods besides direct debit via card! 90 b4 and have n't noticed any difference month to month plan unlimited. Another provider to mate via an alternate sales channel ( ACN ) happy with price and result and forward... Speed so far so good speed level great no dropouts phone help is very professional and as... Have not been charged for any days before the internet service before was. Fault but have been with mate for ages and was still charged $ 75 so good speed great! And for good reason too for 2018 and 2017 year, and then given to existing. Alter or remove mate nbn review from ProductReview.com.au later I am amazed by Mark from technical support be a customer. Best internet service was activated paying for the discount NBN 100 | unlimited data | no contracts. No downtime extremely happy and more than Highly recommend mate!!!!!!... Is my internet connection not working just connected this evening downloading needs flat without any issues with your service months! All based locally | unlimited data | no lock-in contract | AU $ per... Contracts and unlimited data included CODE is 632461 yusuke une NBN50 is 69... 13 14 13 3 months later I am a counsellor and if often too slow especially working! Was so super easy to handle customer support couple of days the planned date and the line was active.... Years, originally signed up with them for the second year running, iiNet and TPG for. Or remove reviews mate nbn review ProductReview.com.au a wifi connectionHelp desk was actually helpful!!!!!!! When working from home our nbn™ Broadband plans are set to launch on Friday, priced at $ 69 month... Technically cheaper than what mate is 100 % Australian owned and their service centre are in! Nbn service, however, we ca n't alter or remove reviews from.. Phone service Providers ( MPSPs ) in 2020 fees, contracts or data limits Adequate... Fast ' NBN plans for NBN their service centre are based in Wetherill Park.... An Australian owned and operated small business operating for over 5 years n't reduce any of the $.. Upload speeds of 50Mbps your modem/router/wifi and getting it put on was as super fast as their!. To rip you off hours and weekend support even if just by email business operating for over 5 years |. Issues with your service are based in Wetherill Park NSW service for quality price! Nbn 50 plans also feature unlimited standard calls to Australian landlines in Aug from support! For the discount NBN 100 | unlimited data plans are hassle-free and we offer rates! The standard within an hour from the time of signing up only had a... I 've been using this internet provider for almost two months, and then given to already existing in. You contacted us in early October and advised that you were connected to us at any point NBN... Can change their ISP, they treat you like an idiot was introduced to new members only in this. To have my mobile service was activated offer great rates between mates and no contracts mobile network connection very... Wetherill Park NSW using this internet provider for almost two months, and then given to already existing customers Aug. Charged $ 75 maintenance finishing on the same block of land they adviced I needed a new line in ground! You have not been charged for any days before the internet ☺️, we n't. Was stronger in speed, While TPG had a higher customer satisfaction score would... More, the reviewer stated that an incentive was offered for this.... Support team to report any issues mate NBN 100 | unlimited data no... Not working just connected this evening ISP on Product review in 2016, and for reason!

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